Return policy.

01

Online or in the shop

Your rights depend on where you bought the product.

02

How to return an online purchase

1. Fill in the withdrawal form within 14 days after you collected your order, with your order number.
2. Bring the product to Korte Houtstraat 9 within 14 days after your notice, with all parts, accessories and, where possible, the original packaging.
3. We check the product and refund you.

Withdrawal form

03

Condition of the product

You may inspect the product as you would in a shop. If it has been used more than that, for example a bike that has been ridden outside or an accessory that has been fitted, we may deduct the loss in value from your refund.

04

Exceptions

The right of withdrawal does not apply to:

• Products made or configured to your specifications, such as a bike ordered in a custom configuration.
• Sealed products that are not suitable for return for health or hygiene reasons once the seal has been broken.
• Services, such as a repair or maintenance, once they have been fully carried out with your agreement.

05

Refund

We refund the purchase price within 14 days after your notice, using the same payment method you used for the order. We may wait with the refund until we have received the product back. Because you collect online orders in the shop, there are no shipping costs.

06

Defective or not as expected?

Every product must be what you may reasonably expect from it. This legal guarantee applies to purchases made online and in the shop. If something is wrong, we will repair or replace it, or find another solution with you. Many bikes and parts also have a manufacturer warranty, which we handle with the brand.

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